Account & security
Signing in, two-factor, passkeys, your team, contacts, identity verification and closing an account.
Start here
- Turn on two-factor sign-inAdd an authenticator app to your sign-in, save your 10 recovery codes, and know what a sign-in looks like afterwards.How-toUpdated
- Verify your identity (KYC)When we ask you to prove who you are, which documents we accept, how to upload them, and what happens to them afterwards.How-toUpdated
Guides 1
How-tos 9
- Add a phone number for SMS or WhatsApp noticesVerify a phone number with a code, then choose whether billing and service notices also reach you by SMS or WhatsApp.How-toUpdated
- Add team members and set their rolesInvite colleagues by email, give each a role, and stop or restore their access.How-toUpdated
- Change your password or sign-in emailChange your password from Settings → Security, or move your sign-in to a new email address; both sign out your other devices.How-toUpdated
- Close your accountWhat must be settled first, how the owner confirms, and what we keep after the account is closed.How-toUpdated
- Download a copy of your dataDownload everything on your account as a JSON file, your chats as another, or ask us for what the download does not include.How-toUpdated
- Named contacts: billing, technical, abuse and domain ownerAdd people who receive account notices, and complete the Domain owner contact the registrar needs before you register a domain.How-toUpdated
- Reset a forgotten passwordAsk for a reset link, choose a new password within an hour, and enter a two-factor code if you use one.How-toUpdated
- See where you are signed inList every browser signed in to your account, check recent sign-ins, and sign out one device or all of them.How-toUpdated
- Sign in with a passkeyAdd a passkey so your fingerprint, face or device PIN signs you in without a password or code.How-toUpdated
Troubleshooting 1
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