Pay by bank transfer

You order, press Bank transfer on the invoice for a payment reference, send the money with that reference, and we confirm it, usually within one business day.

How it works

Order in the client area. Each order raises an invoice in Bangladeshi Taka. The prices on this site are before VAT; VAT is added at checkout where it applies, at the rate on the day the invoice is raised.
Open the invoice and press Bank transfer. You get a payment reference to quote, and we email you the same instructions.
Transfer the amount the invoice shows to the account shown on it, and write the reference on the transfer. The reference is how we match your money to your invoice.
Then press I have sent the transfer on the invoice and give us the reference your bank shows. This is optional, and it helps us find your transfer faster.
We confirm the transfer once the money arrives on our account, usually within one business day. You get a receipt by email, and your order goes ahead: a hosting account is set up and a domain is registered once its payment is confirmed (and any identity check we have asked for is done).

Open your invoices in the client area.

One transfer per invoice

A reference matches one invoice. If you have two invoices, make two transfers, each with its own reference.
Things ordered together in one cart are not paid by one transfer: pay each of the cart's invoices on its own, from its invoice page, which offers the bank transfer for that invoice alone.

Our bank details

We show our bank account on the invoice page when you are signed in to the client area, and in the payment instructions we email you. Pay to the account your own invoice shows.
If anything about a payment request looks different from your invoice, ask us before you pay.

Renewals

Services renew automatically unless you switch auto-renew off in the client area. A renewal is invoiced before it is due and paid the same way, by bank transfer.
A renewal is charged at the price of your order. We give 30 days' notice before any price change, and a change never applies in the middle of a paid term.

Refunds

There is no money-back guarantee. Cancelling stops the next renewal; the term you have already paid for is not refunded.
Domain registrations, renewals and transfers are never refundable once done.
Paid the same invoice twice, or paid an amount that was not due? Open a ticket in the client area and we refund the extra amount. The Refund Policy has the detail.

If a renewal is not paid

When	What happens
Before the due date	We send reminders.
3 days after the due date	The invoice is overdue, and we tell you.
7 days after the due date	The service is suspended.
23 days after the due date	We send a final notice with the termination date.
30 days after the due date	The service is terminated, and it and its data are deleted. Deleted data cannot be restored.

Paying the overdue invoice in full before termination lifts a suspension. There is no late fee.
The full rules are in our Terms of Service.