How can we help?
Guides and answers for your InfraCore services — and when you’d rather talk to a person, a real team in your timezone: 24/7 for emergencies, Sun–Thu for everything else.
Popular help topics
Knowledge base
Written guides and answers, straight from the team.
Billing & payments
Pricing, invoices and how to pay via bKash or card.
VPS & servers
Configure, deploy and scale virtual and bare-metal servers.
Managed hosting
Ask our team about cPanel & managed hosting for your sites.
Domains
Search, register and connect domains to your services.
Account & verification
Manage your profile, settings and KYC from the client area.
Talk to a human
Open a ticket
Sign in to your client area to open or reply to a support conversation — the fastest, verified route.
Go to the client area →Contact us
Pre-sales questions, migrations or anything else — send us a note and we’ll reply, usually within one business day.
Contact the team →Check service status
Live component health, published openly. See if there’s a known issue before you reach out.
Open the status page →How quickly we aim to answer
These are targets, not guarantees. Emergencies are handled 24/7; general hours are Sunday to Thursday, 9:00–18:00 Bangladesh time (UTC+6). The service level document has the detail.
| Priority | First reply | Resolution |
|---|---|---|
| Urgent | 1 hour | 8 hours |
| High | 4 hours | 24 hours |
| Normal | 8 hours | 3 days |
| Low | 24 hours | 7 days |
Common questions
How do I open a support ticket?
Sign in to your client area — open a conversation or reply to an existing one, and our team in Dhaka replies to your email too. Not a customer yet? Use the contact form and we’ll get back to you.
Where are your servers located?
Our data centre is in Dhaka, peered directly to BDIX and the local NIX, with blended global transit for traffic abroad.
How fast can I deploy?
A VPS is ready within minutes of payment. Dedicated and colocation setups are quote-based — we spec and rack them with you.
What uptime do you target?
N+1 power, precision cooling and a 24/7 NOC — and we publish live component health openly on the status page.
Which payment methods do you accept?
bKash and cards/MFS via SSLCommerz. Prices are shown in Bangladeshi Taka or US Dollar — switch the display from the footer. Every invoice is in Taka.
Can I keep my data inside Bangladesh?
Yes. Your servers are in our Dhaka data centre. For cPanel hosting (7 days) and VPS (3 days) we keep nightly backups in Dhaka, with an encrypted copy at a second site; dedicated servers and colocation are not backed up by us. Encrypted copies of our own account records may be kept with providers outside Bangladesh, as our Privacy Policy explains.