Support
Tickets, live chat, response targets, announcements and the status page.
Guides 2
- Announcements, maintenance and the status pageWhere our notices appear, the 48 hours' notice for planned maintenance, and how to follow the public status page by email or feed.GuideUpdated
- How to reach us, in English or বাংলাTickets and live chat from the client area, the phone and WhatsApp numbers on our Contact page, and our hours; we answer in English or Bangla.GuideUpdated
How-tos 2
- Choose which emails and notices you getFive kinds of email are optional; invoices, receipts, reminders and security emails always arrive; SMS and WhatsApp can be added as channels.How-toUpdated
- Open a support ticketSupport → New ticket: a subject, the service it is about, a priority, your message and up to five attachments; we reply in the ticket and by email.How-toUpdated
Reference 1
Still need help?
Our support team answers every ticket. Sign in to the client area to open one, or send us a message.