Our team is in Dhaka. Write to us in English or বাংলা and we answer in the same language.
From the client area (best for anything about your account)
- Support ticket: tied to your account, kept forever, emailed to you at every reply. See Open a support ticket. Use Urgent for a service that is down; that is read around the clock.
- Live chat: the Chat with us button, when staffed. Outside hours it leaves a ticket. See Live chat.
Phone and WhatsApp
The numbers are on our website's Contact page.
A phone call or WhatsApp message is good for a quick question. For anything that changes your account (a password, a two-factor reset, a cancellation, a refund) we will ask you to confirm it from the client area or from your account's email address, so we know it is you. Two-factor resets in particular are never done by phone or chat.
Replies to any ticket email go into the ticket. The contact form on our website is for people without an account.
Hours
- Emergencies: 24 hours a day, 7 days a week, through an Urgent ticket.
- Everything else: Sunday to Thursday, 09:00–18:00 Bangladesh time (UTC+6), excluding public holidays.
See Ticket priorities and our response targets.
Where we are
Zeeroow Limited, Dhaka, Bangladesh. The registered address and registration details are on our website's About page and in the footer.
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Still need help?
Our support team answers every ticket. Sign in to the client area to open one, or send us a message.