Is it us or is it you?
Check the status page first: zeeroow.com/status. Every component is checked every minute, and incidents are posted there with updates until they are resolved; the history goes back 90 days. The client area's footer shows the same light (for example All systems operational).
If the status page is green and your site is down, look at the service's page in the client area: a suspension says so at the top (see My hosting is suspended). Otherwise open a ticket with Urgent priority.
Announcements in the client area
Support → Announcements lists every notice from our team, with the tabs All, Incidents, Maintenance and News. Maintenance that touches one of your services is also shown on that service's page. The dashboard shows the latest under Announcements.
Planned maintenance
We give at least 48 hours' notice of planned maintenance, by email and on the status page. Emergency work is the exception; it is posted as an incident. The maintenance email is one of the optional ones under Settings → Preferences (Maintenance notices); keep it on if downtime matters to you.
Follow the status page
On the status page press Subscribe to updates:
- Email alerts: enter your address under Email updates, no account needed and press Subscribe, then confirm from the email we send. Every status email has a link to stop them. Customers can also keep the maintenance email on in their notification settings.
- Atom feed / RSS feed for a feed reader.
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Our support team answers every ticket. Sign in to the client area to open one, or send us a message.