Billing & payments
Paying by bank transfer, invoices and receipts, renewals, store credit, cancelling and refunds.
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- Pay an invoice by bank transferPress Bank transfer on the invoice, quote the reference it gives you, send the money, then tell us you have sent it. We confirm usually within one business day.How-toUpdated
- Store credit and adding creditWhere store credit comes from, how it pays an invoice, how renewals can pay from it automatically, and how to add credit by bank transfer.GuideUpdated
Guides 4
- Ordering several things at onceThe cart raises one invoice per plan or domain, and with bank transfer each invoice is paid by its own transfer, quoting its own reference.GuideUpdated
- Read an invoice, download the PDF, get a receiptWhat the invoice page shows, what the statuses mean, where the VAT line comes from, and how to get the PDF and the receipt.GuideUpdated
- Refunds and cancellation explainedThere is no money-back guarantee; a failed order is credited at once; an undelivered order can be cancelled and refunded; domains are never refunded.GuideUpdated
- When you are billed, and what happens if you pay lateYour first invoice is due in 7 days; a renewal invoice is raised 10 days before the renewal date; an unpaid renewal is overdue at 3 days, suspended at 7, terminated at 30.GuideUpdated
How-tos 3
- Auto-renew, and how to cancel a serviceCancelling means turning auto-renew off; the service runs to the end of the paid term, the paid term is not refunded, and its data is deleted 7 days after it ends.How-toUpdated
- Cancel an order you have not paid forPress Cancel this order on the open first invoice; nothing was charged, and an unpaid first invoice is never chased anyway.How-toUpdated
- Upgrade or downgrade your planMove within the same plan family; an upgrade starts when its prorated invoice is paid within 48 hours; a downgrade waits for renewal or happens now for store credit.How-toUpdated
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