Read an invoice, download the PDF, get a receipt

Finding an invoice

Billing → Invoices lists every invoice. The tiles at the top show Amount due and Invoices (open and settled counts). Search by Invoice number, or a word like paid, or filter with All, Unpaid, Paid, Refunded, Cancelled. Every invoice email links straight to its invoice.

The invoice page

• The heading is the invoice number (for example Invoice BDT-000017) with its kind (New order, Renewal, …), the due date and the status badge.
• Summary shows Net, VAT (…%) and Total. The VAT rate comes from the invoice lines; if lines carry different rates the label is just VAT. VAT is added on top of the plan price, as the order summary said at checkout.
• The lines list what was bought, for which period.
• While unpaid: the Bank transfer button, the Paying by bank transfer card and, on a first invoice, Cancel this order. See Pay an invoice by bank transfer.
• Once paid: a Payment receipt card with Paid, Method, Paid on and Reference, plus Less: store credit applied or Less: earlier bank transfers when those apply.

Statuses

The badge shows the status in lower case:

• open: unpaid. The Billing list calls it Unpaid.
• paid: settled, with a receipt below.
• void: withdrawn before payment; nothing is due (Cancelled on the Billing list).
• refunded / partially refunded: money has been returned.
• credited: reversed into store credit by a credit note.

An overdue invoice has no separate status; the dashboard warns … past due — a service may be suspended if it stays unpaid with a Pay now button.

PDF and printable invoice

• Download PDF saves the invoice document.
• Printable invoice → opens the fiscal layout (the Mushak-6.3 form) for printing.
• The PDF is also attached to the email New invoice … — ৳… due ….

The PDF names bank transfer as the way an invoice was paid, but it does not list our bank details: those are on the invoice page in your client area.

The receipt email

When an invoice is paid you get Payment received — ৳… (or Invoice … settled from your store credit when credit paid all of it). It links to Billing; the receipt rows are on the invoice page.

Names and numbers on the invoice

The buyer name, address and tax ID come from Settings → Profile at the moment the invoice is issued. Invoices already issued keep the details they were stamped with; fix your profile before the next one. See Business accounts.