Change your password or sign-in email

Change your password

1. Open Settings → Security → Password and press Change.
2. Enter your Current password, a New password (10 to 200 characters) and Confirm new password.
3. Press Change password. The page confirms Password changed. Your other sessions have been signed out.

Change your sign-in email

Your sign-in email is the address you log in with. (Your invoices can go to a different address: set Invoice email under Settings → Profile → Billing contact.)

1. Open Settings → Profile → Sign-in email and press Change sign-in email….
2. Enter the New sign-in email and Your password, plus a Two-factor code if two-factor is on.
3. Press Email a link to the new address. Nothing changes yet.
4. Open the link in the email sent to the new address. The page confirms Your sign-in email is now …. You have been signed out everywhere, and your previous address has been told. Press Sign in with the new address.

The link works for 24 hours.

Common problems

• "That address already signs in to another account, so it cannot be used for this one. Nothing was changed." Each email address can sign in to one account. Use another address, or sign in to that other account.
• The link expired. Start again from Settings; a new link is sent.
• You cannot sign in at all. Use Reset a forgotten password.