Email is always on. A verified phone number lets us also send billing and service notices by SMS or WhatsApp.
Add and verify the number
- Open Settings → Profile → Billing contact and find the Phone row (it shows Not verified or Verified). Press Add, Verify or Change.
- Enter the number in international format (the placeholder shows +8801712345678) and press Save.
- Under the number: "We send a 6-digit code; enter it here to prove the number is yours. Until then nothing but the code is sent to it." If both channels are available you can choose WhatsApp or SMS; press Send code by ….
- Type the 6-digit code and press Verify.
The code is valid for 10 minutes. You can ask for up to 5 codes a day, with a minute between sends (Send again in …s). If a WhatsApp code has not arrived within a minute, we send it by SMS instead.
Both SMS and WhatsApp codes are switched on. If the page ever says Verifying a phone isn't available on this platform yet, the number is still saved; tell us in a support ticket and verify it later.
Choose the channels
Open Settings → Preferences → Notice channels and tick Email, SMS and/or WhatsApp. At least one must stay on. SMS and WhatsApp need a verified phone: "SMS and WhatsApp need a phone number. Add one on Profile first."
WhatsApp only delivers our messages for 24 hours after you last wrote to us on it, so if you choose WhatsApp we email you the same notice too.
Contacts' phones
A named contact can have a phone too, confirmed with the same code panel.
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