Download a copy of your data

Download

1. Open Settings → Security → Your data. The section reads: "Your profile and contacts, services, invoices, credit, support tickets, recent sign-ins and notifications as one JSON file; your live chats as another. Invoice PDFs download from each invoice."
2. Press Download my data. You get a file named account-data-<date>.json.
3. Press Download my chats for your live-chat history.

Only the account owner or an admin can download.

What the file contains

Your account and profile, services, store credit, credit notes, invoices, support tickets, recent sign-ins, notifications and the legal documents you accepted. It does not contain your password, your two-factor secret, notes our staff keep, or your identity documents.

Invoice PDFs are downloaded from each invoice page (Download PDF).

Ask for the rest

Under Ask us about your data in the same section you can send a request:

• A copy of data the download does not include (identity documents, notes we keep)
• Correct something we hold about me
• Erase my personal data (this closes the account; invoices are kept as the law requires)

Press Send request. We answer within 30 days.