Results for “documents”

11 articles

1. Account & securityHow-to
   Verify your identity (KYC)

   Get set up checklist, so you can do it in advance. Which documents Proof of identity (everyone): any one of National ID (NID), Passport or Driving licence. Proof

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2. Account & securityGuide
   Business accounts and changing your account type

   your VAT invoices. - At verification we ask for the business's registration document as well as your photo ID. The person who signs in is still you, with

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3. Policies explainedGuide
   Your data: what we keep, for how long

   VAT and tax law require; they are never deleted on request Identity documents (KYC) | 1 year after the account is closed Support tickets | With the account Live chats

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4. Getting startedHow-to
   Create your account

   company, Public limited company or Partnership firm). The legal form decides which registration document we may ask for later. 4. Enter your name (Full name, or Your name

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5. Account & securityHow-to
   Download a copy of your data

   credit, credit notes, invoices, support tickets, recent sign-ins, notifications and the legal documents you accepted. It does not contain your password, your two-factor secret, notes our

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6. Account & securityTroubleshooting
   Lost your two-factor device?

   chat are refused. 2. If your account already has an approved identity document (see Verify your identity (KYC)), we check against that. 3. Once we have checked

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7. Getting startedGuide
   Find your way around the client area

   ticket we answered (Read the reply), a quote to review, a rejected identity document (Upload again), an unverified email (Send verification email) or an unconfirmed phone. - Get set

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8. Account & securityHow-to
   Close your account

   the account closes, then erase or anonymise your name, phone, address, contacts, identity documents, tickets and chats. Invoices and payment records are kept as tax law requires." Unused

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9. SupportHow-to
   Open a support ticket

   ticket: if we need access we arrange it. 7. Attach screenshots or documents (optional): PNG, JPEG, WebP or PDF, up to 5 files, 5 MB each

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10. Billing & paymentsGuide
    Read an invoice, download the PDF, get a receipt

    Pay now button. PDF and printable invoice - Download PDF saves the invoice document. - Printable invoice → opens the fiscal layout (the Mushak-6.3 form) for printing. - The PDF

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11. SupportReference
    Ticket priorities and our response targets

    are waiting for. A ticket waiting on something from you (a payment, a document, your decision) is On hold or Awaiting your reply, and the clock is with

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