Find your way around the client area

The client area lives at zeeroow.com/clientarea. Everything about your account is reachable from the sidebar on the left and the bar at the top.

The sidebar

• Dashboard: what needs you, and where your services stand.
• Services → All services: every service on your account, with a search box and filters (Running, Setting up, Needs attention, Ended). Rows for Web hosting and Reseller hosting appear under Services once you have one of each.
• Domains → My domains lists your registered domains; Register or transfer is where you search for a new one or move one to us.
• Billing: your invoices (the Invoices tab), your balance (Store credit) and a downloadable Statement.
• Support: your tickets and live chats, Announcements from our team, and Knowledge base (this help centre).
• Account → Settings: your profile, contacts, team, security, preferences and identity verification.

The top bar

• A search box (Search services, invoices, tickets…, or press Ctrl K) that jumps to any page or record.
• + Order opens the plan list.
• Cart (n) appears only while something is in your cart.
• A pill showing your store credit, if you have any; it opens the Store credit tab.
• The bell: your latest notifications, with View all notifications → at the bottom.
• The theme switch (light or dark).
• Your account menu: your name, email and Customer # (with Copy), your Identity status with Verify now →, Language (English / বাংলা), Visit website ↗ and Sign out. Sign out ends your sessions on every device.

The dashboard

• To-dos appear only when something needs you: an overdue invoice (Pay now), a suspended service (See why), a ticket we answered (Read the reply), a quote to review, a rejected identity document (Upload again), an unverified email (Send verification email) or an unconfirmed phone.
• Get set up is a four-step checklist shown until all four are done: Verify your identity, Turn on two-factor sign-in, Order your first service, Add a billing contact. Nothing in it is required to order or to use your services; identity verification is asked for only in the cases described in Verify your identity (KYC).
• Four tiles: Active services, Domains, Due now, Open tickets.
• Cards for Your services, Invoices, Support and, when there are any, Announcements.

The footer

A status light (for example All systems operational) linking to our status page, and Terms & policies.

Two things to know

• Every service, domain and invoice has its own page. The Manage button on a row opens it; Get help with this service on that page opens a ticket already linked to it.
• A floating Chat with us button is on every page. Outside chat hours it turns your message into a ticket.