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  • 10 articles

10 articles

  1. Account & securityTroubleshooting
    Lost your two-factor device?

    If the phone with your authenticator app is gone, there are two

    Updated
  2. Account & securityHow-to
    Change your password or sign-in email

    The link expired. Start again from Settings; a new link is sent. - You cannot sign in at all. Use Reset a forgotten password

    Updated
  3. Account & securityHow-to
    Add team members and set their roles

    named contacts: contacts receive notices and can be copied on tickets but cannot sign in. - Only the owner or an admin can download the account's data

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  4. Account & securityHow-to
    Close your account

    Only the account owner can close the account. Closing signs you out everywhere and cannot be undone from the client area. Before you can close The account cannot

    Updated
  5. Account & securityHow-to
    Reset a forgotten password

    your sign-in email can differ from your invoice email). - You use two-factor and have lost the phone and the codes. The reset link alone cannot get

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  6. SupportHow-to
    Choose which emails and notices you get

    Always sent The page lists what cannot be switched off: invoices, receipts and payment reminders; renewal and domain-expiry warnings; sign-in, password and verification emails; login details

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  7. Policies explainedGuide
    Your data: what we keep, for how long

    that cannot be edited. They are never sent to anyone else. - Our staff see your account to support and bill you. When a staff member signs

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  8. Account & securityHow-to
    Turn on two-factor sign-in

    Aegis, 1Password and most others). Steps 1. Open Settings → Security. Under Two-factor sign-in, the row Authenticator app reads Not set up; press Turn on. 2. Press

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  9. Web hosting (cPanel)How-to
    Log in to cPanel

    service is ready — here are your login details, together with the address under Sign in at (the server's address on port 2083, for example https://server.example:2083). Open

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  10. Getting startedHow-to
    Order web hosting

    flow (step 3). - Your account. Create one if you have not. Steps 1. Sign in and press + Order in the top bar. The page Order a new service

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Still need help?

System statusAll systems operational. See incidents and planned maintenance.Send us a messageQuestions before you buy, or about your account — we reply by email.Open a ticketOur support team answers every ticket. Sign in to the client area to open one.