Overdue, suspended, terminated: the clock in plain words

One table, for a renewal invoice that stays unpaid. The days count from the due date printed on the invoice, which is the renewal date.

There is no late fee. A reseller's termination deletes every account it owns (see What suspension or termination does to your clients' accounts).

Paying at each stage

• Before day 7: nothing changes except that the reminders stop.
• Day 7 to 29: the suspension lifts by itself once our team marks the invoice paid. Send the transfer early enough for the business day we need to confirm it; do not leave it to day 29.
• Day 30 onwards: the invoice can no longer bring the service back. Order a new service; if it is within the 7-day hold, ask us in a ticket whether the data can be moved into it.

What the clock does not apply to

• A first invoice for a new order: never chased, never suspends anything; the service is simply not set up until it is paid. See Cancel an order you have not paid for.
• Domains: they follow the registry's expiry rules instead. See Renew a domain, auto-renew and expiry.
• A service you cancelled: it ends on its paid-through date and is deleted 7 days later, with no overdue stage. See Auto-renew, and how to cancel a service.

The dates in your own emails are the ones that count; the table shows our current settings.