Renew a domain, auto-renew and expiry

A domain is registered for one year at a time. Losing one is usually permanent, so here is the whole clock.

The normal renewal

1. 10 days before the renewal date, we raise the renewal invoice and email New invoice … — ৳… due …. Pay it by bank transfer; allow a business day for us to confirm.
2. When it is paid, the domain is renewed at the registrar for another year. The Billing card on the domain's page shows Next due and, once the registrar has reported it, Domain expires.

Renewal is at the renewal price shown on our website's Domain prices page (it can differ from the first-year price). The Recurring row on the Billing card shows yours.

If your store credit covers the invoice in full, it is paid from credit automatically (see Store credit).

Expiry warnings

If a renewal is not paid, we email Action needed: ‹domain› expires in … days at 30, 14, 7 and 1 day before expiry, … expires TODAY on the day, and ‹domain› has expired afterwards. With auto-renew on, only the 30-day notice is sent, because the renewal invoice itself is your reminder. These emails cannot be switched off.

Auto-renew off

On the domain's Manage tab press Cancel auto-renew. The page explains: This domain won't renew — it stays yours until it expires on ‹date›, then it is released by the registry. Confirm with Yes, cancel auto-renew; Resume auto-renew reverses it before expiry.

Renew early

On Domains → Register or transfer, the card Renew early lists your active domains with their renewal price. Tick up to 10, press Renew … now, then Confirm — raise … invoice(s) for ‹total› (before tax). Renewing early adds a full year to the current expiry; nothing is lost. Each domain gets its own invoice in Billing.

After expiry

• After the expiry date the domain can still be renewed at the normal renewal price for a grace period: usually up to 30 days after it expires, depending on the ending. Your domain's page shows its date (Domain expires on the Billing card) and, once it has passed, This domain has expired with the warning that it costs a good deal more once the grace period ends. Pay the open renewal invoice as soon as you can.
• After that the registry puts the domain in redemption. The page shows This domain has passed its grace period and the Renew early card says it cannot be renewed the ordinary way. Open a ticket: our team raises a restore invoice at the per-ending Restore after deletion fee (due within 3 days), and the domain is restored once it is paid. Endings whose price list shows Not offered under restore cannot be restored.
• After redemption the registry releases the name and anyone can register it.

Domain registrations, renewals and restores are never refunded.