Results for “support hours”

7 articles

1. SupportReference
   Ticket priorities and our response targets

   days a week. Report one by opening a ticket with Urgent priority. - General support hours are Sunday to Thursday, 09:00–18:00 Bangladesh time, excluding public holidays

   Updated today
2. SupportGuide
   How to reach us, in English or বাংলা

   support ticket. Use Urgent for a service that is down; that is read around the clock. - Live chat: the Chat with us button, when staffed. Outside hours

   Updated today
3. SupportGuide
   Announcements, maintenance and the status page

   suspended). Otherwise open a ticket with Urgent priority. Announcements in the client area Support → Announcements lists every notice from our team, with the tabs All, Incidents, Maintenance and

   Updated today
4. SupportHow-to
   Choose which emails and notices you get

   Preferences → Emails you get. Tick or untick: - New services and domains are ready - Support ticket replies - Live chat replies while you are away - Maintenance notices - Announcements and product

   Updated today
5. Account & securityHow-to
   Add a phone number for SMS or WhatsApp notices

   this platform yet, the number is still saved; tell us in a support ticket and verify it later. Choose the channels Open Settings → Preferences → Notice channels and tick

   Updated today
6. Getting startedGuide
   Find your way around the client area

   tiles: Active services, Domains, Due now, Open tickets. - Cards for Your services, Invoices, Support and, when there are any, Announcements. The footer A status light (for example All

   Updated today
7. Getting startedHow-to
   Create your account

   account is where you order hosting and domains, pay invoices and talk to support. Creating one takes a minute, and you are signed in as soon as you

   Updated today