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Results for “account suspended”

  • 8 articles

8 articles · clear filters

  1. Reseller hosting (WHM)Guide
    What suspension or termination does to your clients' accounts

    minutes of our team confirming the transfer, and we restore exactly the accounts we suspended. An account you had suspended yourself in WHM before the non-payment stays

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  2. Policies explainedGuide
    Abuse reports and takedowns

    none. "Fix" usually means removing the content, cleaning a hacked site, or suspending the client account concerned if you are a reseller. 4. If it is not fixed

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  3. Policies explainedGuide
    What you may not host (acceptable use)

    change. 2. Throttling: the account is slowed down. 3. Suspension. Where harm is happening right now we may throttle or suspend first and explain after. When we report

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  4. Web hosting (cPanel)Guide
    Backups, and how to restore a file or your whole site

    See Overdue, suspended, terminated. - Changes made in the last day, before the next nightly run. Taking your own backup In cPanel, Backup → Download a Full Account Backup produces

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  5. Getting startedGuide
    Find your way around the client area

    View all notifications → at the bottom. - The theme switch (light or dark). - Your account menu: your name, email and Customer # (with Copy), your Identity status with Verify now

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  6. SupportGuide
    Announcements, maintenance and the status page

    client area: a suspension says so at the top (see My hosting is suspended). Otherwise open a ticket with Urgent priority. Announcements in the client area Support → Announcements

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  7. Billing & paymentsGuide
    Read an invoice, download the PDF, get a receipt

    invoice has no separate status; the dashboard warns … past due — a service may be suspended if it stays unpaid with a Pay now button. PDF and printable invoice - Download

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  8. Billing & paymentsGuide
    When you are billed, and what happens if you pay late

    invoice … 7 | The service is suspended: your website, email and panel stop. | Service suspended: invoice … 23 | Final notice, naming the termination date. | Final notice: invoice … — termination

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Still need help?

System statusAll systems operational. See incidents and planned maintenance.Send us a messageQuestions before you buy, or about your account — we reply by email.Open a ticketOur support team answers every ticket. Sign in to the client area to open one.